Ordering & Products
Q: How long does it take to process my order?
A: Orders are typically processed Monday to Friday and dispatched within 3-6 working days.
Q: Can I order custom items?
A: Yes, we offer custom-printed items. Please note that custom orders are final sale and generally cannot be returned unless there is a defect or mistake on our part (see Refund Policy).
Q: Are the product colors exactly as shown on the website?
A: We make every effort to display colors accurately. However, actual colors may vary slightly due to different monitor settings and lighting conditions.
Shipping & Delivery
Q: How much does shipping cost?
A: Standard delivery costs $6.
Q: How long will it take to receive my order?
A: After dispatch (3-6 working days), standard delivery typically takes an estimated 8-12 working days.
Q: How can I track my order?
A: Once your order ships, you will receive an email containing a tracking link. Please allow 2-5 days for the tracking information to update in the carrier's system.
Q: What happens if I provided the wrong shipping address?
A: If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you. We can arrange to reship (additional shipping costs may apply) or refund the purchase price, excluding the original shipping costs.
Q: My order hasn't arrived. What should I do?
A: Please check your tracking link first. If your order hasn't arrived within 30 days of purchase, please contact us at service@zbolts.com, and we will investigate (see Refund Policy for eligibility).
Returns & Refunds
Q: What is your return policy?
A: Due to the personalized nature of our products, we generally do not accept returns for custom-printed items unless they are damaged, defective, incorrect, or the print quality is substandard. You must contact us within 14 days of receiving your order for these issues.
Q: Can I return an item if I ordered the wrong size?
A: No, we are not responsible for refunds or exchanges due to incorrect size selection. Please review the size charts carefully before ordering.
Q: What if my item arrives damaged or incorrect?
A: Please contact us at service@zbolts.com within 14 days of receiving the item. We will review your case and arrange for a replacement or refund if eligible.
Q: How long does it take to get a refund?
A: Once a refund is approved, it will be issued to your original payment method within 2 business days. Please allow an additional 5-10 business days for the refund to reflect in your account, depending on your bank.
Q: Can I cancel my order?
A: You can request a full refund if you cancel within 6 hours of placing the order. After this period, especially once the item enters production, cancellations are no longer possible. Contact us immediately at service@zbolts.com if you need to cancel.
Privacy & Security
Q: Is my personal and payment information secure?
A: Yes, we take security seriously. Payment information is transmitted using SSL encryption, and personal data is stored on secure servers with access restrictions. Please see our Privacy Policy for more details.
Q: How do you use my personal information?
A: We use your information primarily to process orders, provide customer support, prevent fraud, and improve our website. We only use it for marketing if you explicitly opt-in. We do not sell your data. More details are in our Privacy Policy.
Contact
Q: How can I contact ZBOLTS customer support?
A: You can reach our support team by emailing us at service@zbolts.com.